Support & Care

Support & Maintenance

Reduce IT support costs, increase user loyalty, and safeguard stable system performance with our team of experienced IT support engineers.

On call

We will review the application within 72 hours
20 hours within 6 months
You can contact us with any question at any time

On call plus

We will review the application within 24 hours
Ensure minimal downtime, excellent performance, and availability
You can contact us with any questions at any time

Advanced

We will review the application and resolve the issue ASAP, usually within a few minutes from the moment it is received
A dedicated specialist will be assigned to the project
Tech support works while you are resting - extending time frames by remote SmithySoft® specialists

Long term support for Ruby on Rails 2.3, 3.2, 4.2, and 5.2

	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
	2010-2014				2014-2024
rails 2.3	Community support			Community support					SmithySoft support								SmithySoft support
rails 3.2			Community support				SmithySoft support
rails 4.2					Community support					SmithySoft support
rails 5.2							Community support						Community support			SmithySoft support	SmithySoft support
rails 6.1											Community support
rails 7.X													Community support

After some years of use, older versions of the Ruby on Rails framework are considered expired. It means that the Rails volunteer support team is no longer going to provide fix-patches for critical security incidents.

When community support for a certain version of Rails ends, SmithySoft^® takes over the maintenance and continues to provide security protocol fixes. When the official Rails security list updates with the new advisory or when it is communicated directly to us, we will fix the defense weakness and release a new SmithySoft^® gems version.

Top reasons to use LTS

Eliminate vulnerability

Rails security breaches happen up to several times a year. Prevent data violations and protect yourself from liability with constant updates of security protocols with SmithySoft^® Support.

Zero conflict

SmithySoft^® Support is a 100% Ruby on Rails replacement with minimal changes to your application code. One should keep in mind that the following requirements must be met to implement the SmithySoft^® Support.

Compatible with modern versions of Ruby

It is known that migrating from Ruby 1.8.7 to Ruby 2.5 can affect in performance of web applications increase up to 4 times. Migrating with the SmithySoft^® Support provides the same effect.

Update when you feel like it

Keeping up with the Ruby updates is often quite costly. SmithySoft^® Support gives you the freedom to choose when you are ready to upgrade to a new version. Moreover, not feeling obligated to upgrade at all if you are comfortable with your version.

Strong default settings

SmithySoft^® Support has additional security features out of the box to provide intelligent and efficient security enhancements, which will suit most applications.