What is an AI assistant and what can it do for my business?

An AI assistant is a virtual helper powered by artificial intelligence that can understand questions, hold conversations, and complete tasks on its own. It can work through chat, voice, or text and be added to your website, mobile app, or internal tools. Unlike basic bots with scripted answers, AI assistants can understand context, learn from data, and provide more natural, useful interactions.

For businesses, AI assistants can automate repetitive tasks, support customers 24/7, help employees find information faster, and improve overall efficiency. Whether it’s answering common questions, booking appointments, guiding users through a process, or connecting to your systems — an AI assistant saves time, reduces costs, and makes your services easier to use.

Our services

Custom AI Assistant Development

We create AI assistants tailored to your product, service, or internal operations. From planning to deployment, we deliver solutions that match your workflows and business logic.

Natural Language Processing

Natural language models enable assistants to understand intent, context, and tone. This allows for smooth, human-like conversations across multiple languages and domains.

Prompt Engineering

Effective prompts are crafted to guide assistants in generating accurate, consistent, and helpful responses. Prompt quality directly impacts user satisfaction and system reliability.

Conversational & Orchestration Design

We design multi-step conversations and logic flows that guide users clearly and effectively. The assistant can manage tasks, transitions, and edge cases with ease.

Piloting & Testing

Assistants are tested in real-world conditions to collect feedback, validate performance, and fine-tune responses before full deployment.

LLM Integration (OpenAI, Claude, etc.)

Our team integrates top-tier language models and configures them to fit your specific use case. This ensures a powerful, secure, and responsive assistant experience.

System Integration

Connection of the assistant to internal systems, CRMs, APIs, and databases. Enables real-time data access and task automation within your digital environment.

Optimization

Ongoing monitoring and improvement of assistant performance after release. Enhancements are based on real user behavior and business objectives.

Security & Compliance

Built-in support for data protection, access control, and regulatory compliance. Ensures full alignment with GDPR, HIPAA, SOC 2, and enterprise security standards.

Why does your business need AI assistant development?

AI assistants help businesses work smarter by automating repetitive tasks, reducing support load, and delivering faster, more personalized user experiences.

1

Automate repetitive tasks

Demonstrate your commitment to sustainability, increasing trust and appeal among customers, investors, and stakeholders. Strengthen your corporate identity and position your brand as environmentally responsible and ethically driven.

2

24/7 Availability

AI assistants stay active day and night, providing immediate support without breaks, holidays, or delays. This improves accessibility for users in different time zones and ensures no request goes unanswered.

3

Faster customer support

Speed is key to customer satisfaction. AI assistants respond within seconds, resolving frequent questions and guiding users through common issues without waiting in queues. This leads to better customer experiences and lower churn rates.

4

Scalable communication

As your business grows, so does the number of user interactions. AI assistants can handle thousands of conversations simultaneously, without affecting quality or requiring additional hiring.

5

Cost-effective solutions

AI assistants reduce operational costs by automating tasks that would otherwise require additional staff. They handle large volumes of interactions without the need for hiring, training, or managing support teams.

6

Smarter decisions

AI assistants can process and analyze data in real time to offer relevant suggestions, answers, or actions. Whether it's helping users navigate a platform or assisting employees with internal tasks, assistants provide instant access to structured insights.

Transform manual work into smart automation with AI assistants

Let’s build an AI assistant that saves time, reduces costs, and works 24/7 — from idea to launch.

Types of custom AI assistants

Customer support assistants

Designed to handle frequently asked questions, troubleshoot issues, and provide instant assistance to users across chat, email, or voice platforms. These assistants reduce pressure on support teams, lower response times, and ensure 24/7 availability for your customers.

Internal operations assistants

Built for internal use, these assistants help employees perform everyday tasks more efficiently. They can schedule meetings, retrieve documents, provide HR answers, or assist with onboarding and internal tools — improving workflow and reducing time spent on repetitive queries.

E-commerce shopping assistants

Designed for online stores and marketplaces, these assistants guide users through product discovery, handle order-related questions, suggest complementary products, and support decision-making during checkout. By personalizing the shopping experience, they help increase customer satisfaction and sales conversions.

Voice-Based AI assistants

Ideal for voice-first applications, smart devices, automotive interfaces, or accessibility features, these assistants offer natural spoken interaction. They can understand commands, provide spoken feedback, and integrate with APIs to perform actions, creating intuitive, hands-free user experiences.

Lead qualification assistants

These assistants engage potential customers directly on your website, product, or ad landing pages. Through smart questions and contextual conversation, they gather key details, segment leads, and pass qualified prospects to your sales team. This ensures your pipeline is filled with high-intent leads while saving time on manual filtering.

Domain-Specific AI experts

Trained on industry-specific terminology and workflows, these assistants provide accurate, compliant answers in sectors like healthcare, legal, finance, or education. They support both customers and staff with reliable information, decision support, and guidance — while meeting regulatory standards like GDPR, HIPAA, or SOC 2.

Certificates

Top company Ruby on Rails developer in 2024 certificate
Global Spring 2024 Certificate
Certificate recognizing as top web developers and disability-owned business in 2024
Certificate recognizing best web developers in Atlanta 2024
Certificate of completion for Google UX Design
Certificate of completion for Designing User Interfaces & Experiences (UI/UX) from IBM Developer Skills Network, powered by Coursera
ISTQB Certified Tester Foundation Level certificate
Certificate in Website Hacking and Penetration Testing
Certificate recognizing top software developers in non-profit sector, Ukraine
Certificate recognizing top app development company in the non-profit sector, Ukraine
Certificate recognizing best web developers in Boston 2023
Top company Ruby on Rails developer in 2024 certificateGlobal Spring 2024 CertificateCertificate recognizing as top web developers and disability-owned business in 2024Certificate recognizing best web developers in Atlanta 2024Certificate of completion for Google UX DesignCertificate of completion for Designing User Interfaces & Experiences (UI/UX) from IBM Developer Skills Network, powered by CourseraISTQB Certified Tester Foundation Level certificateCertificate in Website Hacking and Penetration TestingCertificate recognizing top software developers in non-profit sector, UkraineCertificate recognizing top app development company in the non-profit sector, UkraineCertificate recognizing best web developers in Boston 2023
Show more

FAQ

A custom AI assistant is built specifically for your business needs, processes, and user base. Unlike generic chatbot platforms, a tailored solution understands your workflows, brand voice, and industry-specific language. It can automate time-consuming tasks, provide 24/7 support, integrate with your tools (like CRMs or databases), and help your team focus on high-impact work. This leads to improved efficiency, faster response times, and stronger customer satisfaction.
Virtually any industry can benefit, but we see the most impact in sectors like e-commerce, SaaS, finance, healthcare, legal services, logistics, and customer support. For example, an e-commerce company can use an AI shopping assistant to guide buyers, while a legal firm might use a domain-specific assistant to provide quick access to regulatory information. The flexibility of AI technology allows for customized solutions across a wide range of use cases.
Development timelines depend on several factors, including the complexity of your requirements, the number of systems to integrate, the level of customization, and whether you need training on specific datasets. A simple assistant with basic functionality may take 3–6 weeks to launch. A more advanced solution with multi-language support, deep integration, and advanced logic may take 2–4 months or longer. We always begin with a discovery phase to define the scope and give you a clear timeline.
Costs vary depending on the complexity of your project, the technologies used, and the scope of integration. We offer flexible pricing models, including MVP packages for startups, as well as enterprise-grade solutions for large-scale deployments. During the discovery phase, we provide a transparent cost estimate based on your goals, timeline, and resources.

Contact us

0 / 10000

By submitting this form, I consent to SmithySoft® processing my personal information as set out in the Privacy policy; and I understand that given the global nature of the SmithySoft® business, such processing may take place outside of my home jurisdiction.

Schedule a meeting with us

Galina's photoLindedin

Galina Berezina

Calendlybook a call
Igor's photoLindedin

Igor Bilan

Calendlybook a call