How we work

From the first call to the final release, our structured approach ensures clarity and efficiency, delivering robust, high-performance software solutions tailored to your needs.

Top Software Developers by Clutch

Best Software Development Companies in Atlanta 2024

Top Company Ruby on Rails Developer by Clutch 2024

Security & Quality by default

We prioritize data security by adhering to respected information security certifications and enhancing protection by adopting two-factor authentication for added security.

Heroku has the following audit reports and certifications: PCI DSS, HIPAA, GDPR, ISO 27001, 27017 and 27018, SOC1, SOC2, and SOC3. Read more
Github has the following audit reports and certifications: Data privacy, GDPR, SOC 1 and SOC 2, FedRAMP LI-Saas Authorization to Operate, Cloud Security Alliance, and ISO Standards. Read more
AWS has the following audit reports and certifications: PCI DSS, SOC1, SOC2, SOC3, ISO 27001, NIST, SOC2, SOX, GDPR, CCPA, PIPEDA, and HITRUST. Read more
Stripe has the following audit reports and certifications: PCI DSS, SOC1, SOC2, SOC3, GDPR, DPO, EMVCo Level 1 and 2, and NIST Cybersecurity Framework. Read more

We use bullet-proof processes

Discovery phase

Introductory call
Discovery process (payment required) *
Proposal call

Sign contract

Choose a cooperation model
Approve the MSA and SoW *
Sign the contract
Deposit payment *

Development

Team onboarding
Design process *
Development process
Payment
Transfer of IPR

Maintenance

Choose a support model
Sign a support contract
Payment based on model

* These are optional and depend on the cooperation model and readiness of the requirements.

Discovery phase

Intro meetings

Discuss your needs and project goals
Outline key requirements and objectives
Clarify initial questions
Schedule the next meeting

Discovery

Analyze and refine your request
Estimate feasibility and preliminary costs
Develop an initial project plan *

Proposal

Present a rough step-by-step plan
Define the team and resources required
Provide cost estimates and address additional questions

Decision point

Evaluate alignment with your project goals
Confirm mutual suitability for collaboration
Decide on the next steps based on the evaluation

* These are optional and depend on the cooperation model and readiness of the requirements.

Sign contract process

When choosing the best partnership model, consider the specific nature of your project. A different model may be more appropriate for a short-term project with clear outcomes than for a long-term project with variable outcomes. Evaluate the certainty of the project deliverables.

For models requiring a deposit payment, please note that team onboarding will commence following the receipt of the deposit. This ensures seamless progress towards project initiation.

Fixed price

Fixed & approved requirements
Final price
Projects up to 4 months
Long pre-project preparation
Minimal control
No flexibility
Deposit payment

Time & Materials

Quick start
Requirement flexibility
Simpler calculation
Fixed hourly rate
Reasonable price
Deposit payment

Dedicated team

Management control
Frequent communication
Requirement flexibility
Height knowledge retention
Longer kick-off period

Team onboarding

We have brought together the most talented individuals who understand technology and how to leverage it to meet your IT needs.

Project manager
UX/UI designer
Software engineers
QA engineers
Copywriter
Business analyst
DevOps

Design process

Research

Identifying the strengths and weaknesses of your competitors.

User flow

A user flow is a visual diagram showing the steps a user takes to reach the final goal.

Wireframes

Defining functionality and creating a black-and-white frame for the future page.

Concepts

Selecting and presenting several design options to choose from.

UI design

Choosing a color scheme, fonts, and developing the interface.

Development process

Process flow diagram - From idea to transfer of IPR (Intellectual Property Rights)

Maintenance & Support

On call

We will review the application within 72 hours
20 hours within 6 months
You can contact us with any question at any time

On call plus

We will review the application within 24 hours
Ensure minimal downtime, excellent performance, and availability
You can contact us with any questions at any time

Advanced

We will review the application and resolve the issue ASAP, usually within a few minutes from the moment it is received
A dedicated specialist will be assigned to the project
Tech support works while you are resting - extending time frames by remote SmithySoft^® specialists

Start your project with us

Transform your ideas into reality with SmithySoft^®. Contact us today to discuss your project.

Hi, I’ve noticed that the loading time on the dashboard is a bit slow. Can we improve that?

Hi there! Thanks for letting us know. We can definitely look into speeding things up. Are there any specific sections of the dashboard that are slower than others?

The reports section seems to take the longest to load.

Got it. We’ll start by checking out the reports section and figure out what’s slowing it down. We’ll keep you updated on what we find and what we’re doing to fix it.

Great, thank you!

No problem! We’ll make sure to get those improvements done as quickly as we can.

How we carry out communication

Effective communication is crucial to the success of our collaboration. We prioritize clear and timely exchanges to ensure all project milestones are met seamlessly. Whether through email, Google Meet, Slack, Zoom, Skype, or other convenient channels, we are committed to maintaining open lines of communication. Our goal is to promptly address any queries, provide regular updates, and ensure mutual understanding throughout every project phase.

Focus on your business — we'll care about

Termination of employment

Preventing and addressing workplace discrimination, harassment, and retaliation

Workers' compensation

The family and medical leave act for workers and employers

Wage laws

Workplace laws

FAQ

What is a sprint?

A sprint in software development typically focuses on delivering one or two specific features or tasks within a short, time-boxed period (normally 1-4 weeks), directly contributing to the project’s overall goals.

How often are releases?

Releases often occur at the end of each sprint in software development, typically every 1-4 weeks. However, depending on the scope of work, release cycles can extend to quarterly intervals. This approach allows flexibility to align with project requirements while maintaining a regular cadence for updates and feedback.

How can I report an issue I encountered?

You submit the bug report through our designated bug tracking system or preferred communication channel. Our team will review your report promptly and work towards resolving the issue.

Typical bug report form:

Issue details:

Description: [Briefly describe the issue encountered]
Steps to reproduce: [Outline the exact steps taken before the issue occurred]
Expected behavior: [Describe what you expected to happen]
Actual behavior: [Describe what actually happened]

Environment:

Operating system: [e.g., Windows 10, macOS Big Sur]
Browser/Platform: [e.g., Google Chrome, iOS App]
Version: [e.g., 92.0.4515.131]

Attachments:

Screenshots: [Attach any relevant screenshots showing the issue]
Logs: [Attach any error logs or console output related to the issue]

Additional information:

Severity: [e.g., Critical, Major, Minor]
Impact: [e.g., Functional, Performance, UI/UX]
Priority: [e.g., High, Medium, Low]

Submitter information:

Name:
Email
Phone

How do you make changes to the task?

To request changes to a task, please follow these steps:

Submit a change request: Clearly outline the requested changes, including specifics such as scope, deadlines, or requirements.

Review and approval: Our team will review the change request to assess feasibility, impact on project timelines, and any associated costs.

Implementation: Upon approval, changes will be implemented by our development team. You will be informed of any updates or adjustments made to the task.

Feedback and iteration: We encourage ongoing communication to ensure the changes meet your expectations and project goals effectively.

How often are meetings?

Meetings typically occur one to two times a week. These sessions serve as progress updates and, if necessary, planning sessions for upcoming tasks. They are essential for maintaining open communication, addressing any concerns promptly, and ensuring alignment with project objectives. In addition to weekly meetings, internal team sessions such as daily stand-ups and sprint planning meetings are held to coordinate tasks and monitor project progress effectively.

How long does it take to develop a design?

The time required to develop a design can vary significantly based on several factors, including the complexity of the project, the scope of work, and specific requirements. Typically, the design phase can range from a few days for smaller projects to several weeks for more complex or extensive designs.